Terms and Conditions
Welcome to the Royalwise OWLS (On-demand Web-based Learning Solution), our video training library!
As a subscriber and/or learner in our community, you are in good hands. Our mission is to teach you how to confidently use your computer, and with our guidance we are confident that you will quickly be able to do so! We appreciate your business and thank you for your trust.
Customer service is just as important to us as is client support, and to that end, we want to proactively and transparently make sure you understand the renewal Terms and Conditions of your participation.
Complaint Resolution and Refunds of Live Classes and On-demand Courses
Live class enrollments can be transferred to our On-demand Courses or refunded before the course starts. If you miss a scheduled class, you will receive a recording to watch later.
In the event a live class is canceled, we will email or call you with options.
On-demand video courses can be refunded before 50% completion.
At Royalwise.com, we are known for our 100% customer satisfaction. We want you to be happy! Contact us and let us know how we can improve our services.
Subscriptions are set to automatically renew monthly or annually for your convenience, to avoid any interruption of service. The recurring payment will be processed on the same date of the month or year until you cancel your subscription.
You will have full access to all the courses in your library for as long as you are subscribed.
We continually add new classes to your video subscription library, as well as update existing courses as the software evolves. We will send you email notifications as those become available.
If you have subscribed to one of our Bronze, Silver, or Gold packages at a discounted rate as part of a Royalwise promotion, that introductory price is applicable only for the first month. You will be charged the regular full price of the subscription beginning the following month.
Silver and Gold Coupons
Silver and Gold members receive a monthly coupon code good across our entire website. Use it to enroll in any upcoming live class, or to “buy” any of the courses in your subscription library. This benefit enables you to keep particular video tutorials even if you are no longer a Royalwise OWLS member, and to take advantage of our entire OWLS library, including resources outside your Membership subscription.
Coupon codes can only be used during their active month, and cannot be banked or used retroactively.
Gold members receive a monthly 1-hour credit towards 1-to-1 personalized training sessions. Use the 60 minutes for Q&A, training, troubleshooting, or bookkeeping. The sessions may be virtual, in person, or questions submitted over Slack, text, email, and social media. The hour can be used all at once or in small increments. Each 1-hour credit must be used within 90 days.
Upgrades and Downgrades
To switch between Bronze, Silver, and Gold levels, please cancel your current subscription and sign up again at the new level. Unfortunately, at this time, our system does not have the ability to do mid-subscription upgrades or downgrades.
Cancellation of your Royalwise subscription is quick and easy, and you have the ability to do so yourself at any time. To cancel, log into your OWLS portal (learn.royalwise.com). On the home page, scroll down on the right margin to “Subscriptions” and then click on the Cancel Subscription button.
We suggest giving yourself 5 days lead time before your renewal date to cancel your membership, just in case you have any questions. After you cancel, you can continue to watch courses until the end of your subscription period. For example, if you cancel a week before your renewal date, you can still take classes for seven more days.
Subscription cancellation requests are given a 5 business day grace period for monthly subscriptions and a 10 business day grace period for annual subscriptions. We will fully refund tuition during that window. Requests received afterward will be prorated.
Even after canceling your membership subscription, you will still have lifetime access to all of the courses you specifically purchased, attended live, or enrolled using a coupon. This includes future updates of the course content.
All of our live classes, webinars and self-paced classes are permanently stored in our learning management system. Our records include instructor and reviewer credentials; course dates, times, and attendance; and student progress and test scores. We also maintain student demographic data as provided at registration.
Course Update Policy
Because software is always evolving, we update our course curriculum as often as we can, and as often as our industry requires it. We re-teach, re-record and update each of our courses between every 3 months and 3 years, depending on the curriculum.
As a result, what you see in our videos may not exactly match what you see on your screen. Please understand that computer training changes rapidly. It is our mission to help you keep up!
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Disclaimer. This training material is presented without warranty of any kind, either express or implied respecting the contents of the book or videos, including but not limited to implied warranties for the course quality, completeness, or fitness for any particular purpose. Both the author and publisher specifically disclaim any responsibility for any liability, loss, or risk which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this website.
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